SMS Policy

Suzor IT — SMS Communications Policy

Suzor IT sends SMS messages to customers for the following purposes:

• Help desk ticket updates (status changes, resolution confirmations, requests for additional information)
• Scheduled maintenance and service interruption notices
• Appointment confirmations and on-site arrival notifications
• Account or invoice notifications

How customers opt in

Customers consent verbally to receive SMS during phone-based support interactions. When a customer contacts Suzor IT support by phone, the representative asks whether the customer would like to receive text-message updates related to the support request. Consent is documented in the customer record at the time of the call.

Message frequency

Frequency varies. Most customers receive fewer than 4 messages per month. High-touch active engagements may receive more.

Message and data rates may apply.

How to get help

Reply HELP to any Suzor IT message to receive instructions, or contact support at [support phone number] or [support email].

How to opt out

Reply STOP to any Suzor IT message at any time to stop receiving SMS. You will receive a final confirmation message and no further messages will be sent.

Privacy

SMS opt-in data and consent records are not shared with third parties for marketing purposes. See our Privacy Policy at suzorit.com/privacy-policy for details.